Return and Refund Policy

Thank you for shopping with Threads Couture. We want to ensure your satisfaction with every purchase. Please read our Return and Refund Policy carefully.

1. Returns

1.1 Defective or Damaged Products: If you receive a defective or damaged product, please contact our Customer Support team at [email protected] within [number] days of receiving the product. Provide your order number, details of the issue, and any relevant photos. We will assess the situation and provide instructions on the next steps.

1.2 Change of Mind: We understand that sometimes you may change your mind. In such cases, we accept returns within 7 days of the purchase date. The product must be unused, in its original packaging, and in the same condition as received. You will be responsible for the return shipping costs.

2. Refunds

2.1 Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.

2.2 Late or Missing Refunds: If you haven’t received a refund within the specified period, please check your bank account first. Then contact your credit card company or bank. It may take some time before your refund is officially posted.

2.3 Sale Items: Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact our Customer Support team at [email protected].

4. Shipping

4.1 Return Shipping: To return your product, please follow the instructions provided by our Customer Support team. You will be responsible for paying for your own shipping costs for returning the item.

4.2 Non-Returnable Items: Certain items, such as gift cards, are non-returnable.

5. Contact Information

If you have any questions regarding our Return and Refund Policy, please contact us at [email protected].

Threads Couture
124 City Road
London, EC1V 2NX
United Kingdom